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Ready payment issues on your business relationship

If you try to buy something on Google Play merely your payment is declined or won't procedure, try the steps below.

Troubleshoot Payment and Guild Issues

If yous've bought something so have a problem with or question almost it, see bug with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments contour might be deactivated. To reactivate your profile, submit your payment data.

1. Sign in to Google Pay.
2. At the pinnacle, select Alerts .
3. If you take a crimson warning, enter your payment information and look for the squad to respond.

   

4. Check your email for the review results.

Try to pay with a different payment method

If at that place's a problem with ane payment method yous tin can try paying with a different one.

1. On your Android phone or tablet, open the Google Play Shop app .
2. Get dorsum to the item you want to buy & tap the toll.
3. Tap the electric current payment method.
4. Choose a different payment method or add a new one.
5. Follow the onscreen instructions to complete your purchase.

Fix credit and debit carte du jour errors

In that location may be a problem with your credit or debit bill of fare if y'all see i of the following fault letters:

• "Unable to procedure payment: low menu rest"
• "Unable to complete transaction. Please use another form of payment"
• "Your transaction cannot be completed"
• "Unable to complete transaction: expired card"
• "Correct this menu info or endeavour some other carte"

To gear up these errors, attempt the following steps:

Make sure your card & address information is upward to appointment

Expired credit cards or one-time billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to be declined. To update expired cards:

1. Sign in to https://pay.google.com with your Google Account.
2. Notice the payment method you are trying to use for the purchase.
3. Cheque the expiration engagement of the payment methods listed.
4. Remove or update any expired payment methods.

Bank check that your carte du jour address matches the accost in Google Payments

If your credit card is registered to a different address that can crusade the payment to be declined. Check the naught lawmaking matches your electric current address.

1. Sign in to https://pay.google.com with your Google Account.
2. Find the payment method y'all are trying to use for the purchase.
3. ClickEdit.
4. Check that the address listed matches the billing address of your menu.
5. If needed, update the address.

And so, try your purchase again.

Submit any extra information that is requested

If the error message is followed by instructions for submitting additional data to Google, please submit it. Nosotros will not be able to process the transaction on your account without this information.

Bank check you lot have sufficient funds for the purchase

Sometimes a transaction is declined considering of insufficient funds. Check your account to make certain you have enough to complete the purchase.

Contact your banking concern or card issuer

Your card may take specific restrictions which cause the transaction to exist declined. Contact the institution that issued your carte du jour to ask about the transaction and see if they know the reason for the turn down.

Set errors with other payment methods (straight carrier billing, online banking, Google Play Balance, Gift Cards, and more)

If yous run into "Your payment was declined due to an issue with your account"

If y'all see this message, it might be because:

• We saw a suspicious transaction on your payments profile.
• We need a picayune more information to protect your account confronting fraud.
• We demand a picayune more than information to comply with EU law (Customers from European union member states only).

To help fix these problems:

1. Go to the payments center.
2. Have action on any errors or requests in the payments center.
   • You might need to verify your identity earlier yous can buy anything through your Google Account.
3. Brand sure your name, address, and payment information are up to date.

If yous are trying to pay past direct carrier billing (pay through your mobile service provider beak)

If you lot're having trouble paying through direct carrier billing, try the following:

• Make certain you're connected to your carrier network, direct or past wi-fi.
• Make sure you've added direct carrier billing as a payment method.
• Make certain you lot're using the local currency.

If you still take problems, contact your mobile telephone service provider for help.

If you tin can't add a payment method or have a problem with a different payment method

If yous're having a problem with a unlike payment method, become to Google Payments to fix the issue.

1. Sign in to https://pay.google.com with your Google Account.
2. Await for any notifications or requests for information & provide anything that's asked for.
3. Cheque that your address is up to date.
4. Check that the payment methods listed are the ones you desire to use.

Card is grayed out & says "verify on pay.google.com"

Your carte was reported every bit stolen. You must verify the carte before you can employ it once again:

1. Get to pay.google.com and sign in to your account.
   1. If y'all take multiple accounts, sign in to the account with the grayed-out menu.
2. Click Payment methods.
3. Next to the card that says "Verification needed," click VerifyCharge card.
4. Inside 2 days, you'll discover a temporary charge on your carte argument along with an 8-digit lawmaking.
5. To complete verification, become to pay.google.com and enter the viii-digit code.

If you endeavour to verify the payment method again:

1. Confirm which carte du jour you desire to verify.
2. Bank check how long ago you lot tried to verify your carte du jour.
   • If less than two days: Expect upward to 2 days.
   • If more than 2 days: Cheque your carte du jour argument. You lot should find a temporary accuse from Google called "GOOGLE Test," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You can't employ this carte for this purchase. Try to make the purchase again with a different card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new card.

If yous utilise dual SIM carte devices

Check if the right SIM card is in slot one and remove any SIM card from slot 2.

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Source: https://support.google.com/googleplay/answer/1267137?hl=en&co=GENIE.Platform%3DAndroid

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