Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, y'all might need to fix a problem with your payments profile.

Find the outcome you lot're experiencing beneath:

"Your transaction cannot exist completed"

A multifariousness of dissimilar situations may trigger this message. Try these suggestions to resolve the upshot:

  • If this message is followed by instructions for submitting additional information to usa, delight exercise and then. The other steps listed are unlikely to resolve this event.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments middle settings. If they don't match, update your address in your Google payments center, and effort the transaction once more.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you lot're using a desktop figurer, attempt the transaction using the Google production'south website.
    • If you're using a mobile device, endeavor using the product'southward mobile app (if an app is available).
  • If you lot're using guest checkout when the fault occurred:
    • Try signing in to an existing Google account and placing the club again.
    • Endeavor creating a new Google account if y'all don't already have one and visiting the Google Shop to try the transaction again.

"Unable to complete transaction: Expired card"

Bank check to encounter if your payment method is upwardly to date. If it isn't, update it in the Payments center.

"Unable to complete transaction. Delight use another form of payment."

Note: These steps besides apply if you lot see the error bulletin "Your payment didn't go through. Delight try a different payment method or try again later."

Effort the following:

  1. Check to see if your payment method is up to date. If it isn't, update it in the Payments center, then endeavor your purchase again.
  2. Make sure you have enough money in your business relationship for the purchase.
  3. If you're still having issues, contact your bank to see if in that location's a problem with your account.
  4. Effort making the buy again with a different payment method.

"Your payment was declined due to an issue with your business relationship"

If yous see this bulletin, it might be because:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account against fraud.
  • Nosotros need a petty more than data to comply with EU law (European customers but).

To fix the event, try the following:

  1. Go to the Payments heart.
  2. Take action on any errors or requests in the payments center.
    1. You might need to verify your identity before you lot can buy anything through your Google Business relationship.
  3. Make sure your name, address, and payment information are upwardly to engagement.

"Unable to procedure payment: Depression carte balance"

You lot might not have plenty funds in your account to brand the payment. Check your account balance or contact your bank.

Ineligible or unavailable credit or debit carte

Card is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the menu before yous can apply it over again:

  1. Go to pay.google.com and sign in to your account.
    1. If you have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenCharge carte du jour.
  4. Within two days, you'll find a temporary charge on your carte statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit lawmaking.

If you try to verify the payment method over again:

  1. Ostend which card yous desire to verify.
  2. Check how long ago you tried to verify your carte.
    • If less than 2 days: Wait up to two days.
    • If more 2 days: Cheque your card statement. Yous should find a temporary charge from Google called "GOOGLE TEST," with an 8-digit lawmaking.

Card is grayed out & says "card is ineligible"

You lot tin can't employ this card for this purchase. Try to make the purchase over again with a dissimilar card.

If the card yous want to utilise isn't listed, follow the on-screen instructions to add a new card.

Airtight payments profile

Learn more nigh what to practice if you temporarily or permanently closed your payments profile.

If you lot're all the same having trouble, contact support.

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